See who on the team picked up, how many calls got away, how long you talked and when you’re busiest. Then arrange the page around the numbers you check.
Included on Business and Scale.
Most owners guess at their phone. How many calls got away, who is carrying the line, when the rush really is. Ringhouse counts it for you, from your first call.
NEW · TEAM CARD
Everyone who takes calls gets a row, and the AI receptionist gets its own: calls answered and placed, talk time, average call and texts sent. Sort by any of them.
By answered, placed, talk time or messages sent.
Pick a row and every card on the page shows only their calls.
See how much of the phone the AI receptionist takes off the team.
The things most owners guess at, measured from your own calls.
Every call, stacked by what happened to it. The red on top is what got away.
Every call lands in exactly one outcome, so nothing is counted twice.
Someone on the team picked up.
The AI answered it for you.
The caller left a message.
They left your menu or queue before anyone rang.
Your phones rang and nobody answered.
The share of calls picked up, day by day or week by week.
Average talk time per answered call, and how it moves.
Missed callers nobody has rung back yet, with a Call back button on each.
Calls and answer rate for each of your numbers, side by side.
Messages sent and received, day by day, or split by who sent them. The card shows up once one of your numbers can text.
NEW · YOUR OWN CARDS
Keep the cards you look at every morning and drop the rest. The four headline figures stay pinned on top.
Pick from the list. Each card goes on once and lands at the bottom.
Grab a card by its handle and drop it where you want it.
On web, any card sits half or full width.
Take a card off with ×, or put the default page back with Reset.
Every hour of the week, shaded by how many calls came in. The busiest slot is named for you.
Sat, 7 PM
the busiest hour of the week —
78 calls in a month
6–8 PM
Friday and Saturday evenings
carry the rush
2–4 PM
the quiet stretch, for prep
and calling people back
One filter narrows every chart on the page at once.
See the Orders line on its own, or the whole shop together.
Pick a teammate or the AI receptionist and see how their calls went.
Today, yesterday, the last 7 or 30 days, this month, or your own range.
Only the calls whose summary or transcript mentions a word, like “refund”.
This page is one part of it. Here is what else answers, routes and reports on your line.
One inbox for every call your team gets, with one thread per customer.
Business and Scale. It comes alongside call flows, call queues and the AI receptionist.
Owners and admins. Analytics covers the whole team, so it stays with the people who run the account.
Yes, on their own. Every call lands in one outcome: a teammate, the AI receptionist, voicemail, hung up or missed. The AI is also a choice in the Answered by filter, next to your team.
Yes. Filter by number, by who answered, by direction or by outcome, and every chart follows.
Yes. Messages have their own card, split into sent and received or by who sent them. It appears when one of your numbers can text.
Yes. Add, remove and reorder cards, and on web make each one half or full width. Each device keeps its own layout, and Reset puts the default back.
No. The charts fill in from your first call and open on the last 30 days.
Analytics comes with Business, alongside call flows, call queues and the AI receptionist.
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