Call flow

Decide where
every call goes.

Add a phone menu, your opening hours, a ring group or voicemail, and put them in the order a caller meets them. Change a step and the next call follows the new one.

Plans start at $10 per user per month.

Get your number See pricing

One call, end to end

Incoming call

7:42pm, unknown number

Phone menu

Caller presses 2

“Press 1 for orders, 2 to…”

0:09

Waits 10s · replays 3 times

Ring

Nobody picks up

AKY

Ama, Kwame, Yaa

20s each · 45s in total

AI receptionist

Message taken, texted to you

“Hi, thanks for calling Bloom & Stem…”

Building one takes an afternoon. Switch the number over, build the flow, then publish it.

The call flow builder: the step palette, the canvas, and the panel for the selected step

Switch it to Call flow

Set the number's ring behavior to Call flow, instead of ringing your team directly.

Build the flow

Put the phone menu, your hours and the ring group on the canvas in the order callers meet them.

Publish it

The next call that comes in uses the new version. Nothing to deploy.

Ten steps. Put them in any order.

Phone menu

Callers press a key and each option goes where you send it.

Business hours

Open and closed take separate paths, per day, in your timezone.

Ring

Your team all at once, one after another, or at random.

Call queue

Hold music, position announcements, and a cap on the wait.

AI receptionist

Hands the call over, with an opening line you write.

Voicemail

Sends the caller to the box you choose.

Play audio

Plays a recording, then carries on down the flow.

Forward

Sends the call to an outside number, with its own timeout.

Send text

Texts the caller mid-call, then carries on.

End call

Plays a closing message and hangs up.

Questions about call flows

No. A Ringhouse number and a browser. Nothing to install and no hardware on site.

An afternoon. Drag the steps onto the canvas, listen to the call back, then publish it.

Every step has its own exit — no answer, no agents free, queue full. The call goes there instead of dropping.

Yes. Save the flow and the next incoming call uses it. There is nothing to deploy.

It rings whoever you put in the ring step, on the app, the desktop app or a forwarded number.

No. All ten steps are in the $10 per user plan.

Decide whereevery call goes.

Building one takes an afternoon. Switch the number over, build the flow, then publish it.

Ten steps. Put them in any order.

Questions about call flows

Talk to someone about your phone system.

Decide where
every call goes.