Drag steps onto a canvas, join them up, and every call follows the route you drew.
Included on Business and Scale.
Gabe, Hildegarde, MichaelGabe, Hildegarde, MichaelSay the greeting your way, name each key, and send each one somewhere different.
Each does a single job. Use any of them as often as you like.
Press 1 for orders, 2 for catering.
Open and closed go different ways.
Publish, and the next call follows it.
All at once, one by one, or at random.
Hold music, and their place in it.
Takes the message and texts it to you.
That is a call flow. Draw yours on a canvas and every call follows it.
This page is one part of it. Here is what else answers, routes and reports on your line.
Sorry we missed you. Still want the two large pepperoni?
9:41 amYes please, pickup at 7
9:42 amOne inbox for every call and text your team gets, with one thread per customer.
Do I need a phone system to set one up?
No. A Ringhouse number and a browser. Nothing to install and no hardware on site.
Can I change it once it is live?
Yes. Publish the flow and the next incoming call uses it. There is nothing to deploy.
How long does the first one take?
An afternoon. Drag the steps onto the canvas, listen to the call back, then publish it.
Does it ring my mobile?
It rings whoever you put in the ring step, on the app, the desktop app or a forwarded number.
What happens if a step fails?
Every step has its own exit: no answer, no agents free, queue full. The call goes there instead of dropping.
Which plan includes call flows?
Business and Scale. Every step is included; none is an add-on.
Call flows come with Business, alongside call queues and the AI receptionist.
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