One number the whole team answers, and one thread per customer that holds every call, every text and every note about them.
Dave Mensah
+1 212 555 0147
Sorry we missed you. Still want the two large pepperoni?
9:41 amYes please, pickup at 7
9:42 am
1 comment
Dave Mensah
+1 212 555 0147
Sorry we missed you. Still want the two large pepperoni?
9:41 amYes please, pickup at 7
9:42 am1 commentGabeanswers the call.
Hildegardetexts back the quote.
Michaelreads both, and follows up.
One number, shared by the team. Anyone on it can answer a call, reply to a text from the same number, and see what the others already did.
Calls, texts, voicemail and what the team said about them, in the order they happened.
An auto-reply goes out the moment nobody picks up, with one message for open hours and another for closed.
Sorry we missed you. Still want the two large pepperoni?
9:41 amEveryone on the number sees the same thread. The customer only ever sees one number.
Yes please, pickup at 7
9:42 amLovely. It will be ready at the counter.
9:43 amComment on any message, tag a teammate, hand the conversation on. The customer never sees a word of it.
Message comments
@Gabe can you take this one? He ordered for 40 last month.
9:46 amOn it.
9:47 amRecording, transcript and a summary land in the thread when the call ends.
A call rings the whole team at once, or one after another in the order you set. Whoever picks up, the customer sees the same number.
GabeAnsweredHildegardeRingingMichaelRingingYouYour lineSpeaking+1 212 555 0147CallerHildegarde WallaceTeammateRingingAdd a teammate or any phone number to a call that is already running, without hanging up and dialling again.
The recording, the words, the gist and what the team wrote about it, kept on the call itself.
Gabe ColemanDave ordered two large pepperoni for pickup at 7. He also asked about catering for a party of 40 on the 14th and wants a quote with delivery included. Gabe confirmed the order and will send the catering quote today. Dave will confirm numbers by Friday.
Yes please, pickup at 7
9:42 amGabe ColemanDave ordered two large pepperoni for pickup at 7. He also asked about catering for a party of 40 on the 14th and wants a quote with delivery included. Gabe confirmed the order and will send the catering quote today. Dave will confirm numbers by Friday.
The gist, written the moment the call ends. Ten seconds to read.
Every word on both sides, with who said it and when.
Edited today, 10:02 amQuote sent, all in. He will confirm numbers by Friday.One note per call that the whole team writes in.
@Gabe the trailer is free on the 14th.
2:14 pmTalk about the call inside it. The customer never sees a word.
The replies you type every day, the ones that send themselves, and a list that is only what is left to do.
What time are you open till tonight?
2:09 pmThe answers you type every day, a slash away, and shared with the whole team.
Missed callnobody picked up
A missed call texts the customer back on its own, one message for open hours and one for closed.
Every thread stays in Open until someone archives it, so the list is what the team still has to do.
One call, on every device you are signed in on. Pick it up on whichever is closest.
This page is one part of it. Here is what else answers, routes and reports on your line.
Maria wants the back room for twelve on Friday at 7. She asked for a call back in the morning.
Answers when you can’t, takes a message, and texts you the summary.
Yes. Porting is free and we handle the paperwork with your old provider. Your old line keeps ringing until the switch completes, so nothing goes quiet in between.
That is the point of it. Everyone on the team sees the same threads, and whoever is free replies. The customer only ever sees the one number.
The call goes to voicemail, you get the recording written out, and an auto-reply can text the caller back on its own — with a different message in hours and out of them.
Yes. One thread per customer holds both, in the order they happened, along with any comments your team left on them.
There is an app for iPhone and Android, a Mac app, and the browser. A call rings every device you are signed in on.
Not for calls and texts within the US and Canada. International is billed by destination, and receptionist minutes past the first 500.
Calls and texts in one place, on a number that is yours to keep.
'%20d='m0%200%2018%2011h65%2065%2065%2065%2066L51%2039h65%2065%2065%2065L18%2066h65%2065%2065%2065%2066L51%2094h65%2065%2065%2065L18%20121h65%2065%2065%2065%2066L51%20149h65%2065%2065%2065L18%20177h65%2065%2065%2065%2066L51%20205h65%2065%2065%2065L18%20232h65%2065%2065%2065%2066z'/%3e%3c/svg%3e)
