Ringhouse
Call center software

A real call center, run by the team you have.

Queues, a phone menu, a live view of who is waiting, and the numbers that say how the day went. No hardware, nothing to install.

Included on Business and Scale.

Get your numberSee pricing
🍕Orders
Waiting3Longest wait2:41On calls1Agents available2of 3
Waiting31+27 82 555 01332:412+27 82 555 01471:053+27 82 555 01610:22
Agents3LLerato DlaminiAvailableSSipho KhumaloAvailableNNandi BothaOn a call

Get started in 10 minutes.

Three steps, and the last one is answering the phone.

0:002 min5 min10 min
+27 21 555 0142Cape Town+44 20 7946 0142London+1 212 555 0142New York+234 809 555 0142Lagos
Get this number
1Get a number2 minutes

Pick a local number, or bring the one you already have.

🍕Orders
MembersLSN
Calls go toWhoever has waited longest
2Put your team in a queue3 minutes

Invite them, drop them into a queue and choose how calls are shared out.

Orders is live
🍕OrdersIncoming call+27 82 555 0147Cape TownAnswerDecline
3Take the first call5 minutes

Publish, and the next caller waits in line and rings whoever is free.

Everything you need to run a call center.

Six parts, each working from the day you turn it on.

123
QueuesCallers wait in line
123456
Phone menuPress 1 for orders
3WAITING2:41LONGEST2FREE
Live viewSee the floor
86%
Service levelAnswered in 20 seconds
RecordingEvery call written up
After hoursThe receptionist answers

Looking for it by its usual name?

Here is what each part of a call center is called in Ringhouse.

ACDAutomatic call distribution: sharing calls out between agents.
→Call queueLongest idle, ring all, round robin or in order
IVRThe menu a caller hears and presses keys in.
→Phone menuPress 1 for orders, 2 for catering
WallboardA live view of who is waiting and who is free.
→Queue viewWho is waiting, on a call and free, live
Service levelThe share of calls answered within a target time.
→Answered in 20sAnswered within 20 seconds, per queue
Abandon rateCallers who hang up before anyone answers.
→AbandonedAbandoned calls, counted per queue
OverflowWhere a call goes when the line is full or closed.
→AI receptionistOr voicemail, another number, any step
Call recordingA recording of the call to go back to.
→Call notesRecording, transcript and an AI summary

From the first ring to the wrap-up.

What happens to one call, in the order it happens.

123Call queueOrdersCall queueCatering
01Route it

A phone menu and your opening hours send the caller to the right queue.

♪ “You are number 2 in line.”123
02Hold the line

Callers wait with your music and hear their place, instead of a busy tone.

LLeratoFree 4:12← rings firstSSiphoFree 1:30NNandiOn a call
03Ring the right person

Whoever has been free longest, everyone at once, or your own order.

LWrap-up0:45
04Take a breath

Wrap-up time after each call, before the next one rings.

FOR AGENTS

They know what the call is before they pick up.

The ring names the queue the call came through and who is calling. One switch puts them on duty in a queue, or takes them off.

🍕OrdersIncoming callThabo Nkosi+27 82 555 0147AnswerDecline
SSiphoOn duty in Orders

One phone system for your whole team.

This page is one part of it. Here is what else answers, routes and reports on your line.

CallMissed9:41 am
Voicemail0:241x9:41 am
L
Call3m 12s9:50 am
Calls

One inbox for every call your team gets, with one thread per customer.

See calls

Questions about running a call center

How many agents can it handle?

As many teammates as you add to a queue. Each one takes calls on the web, desktop or mobile app.

Does it have an IVR and ACD?

Yes. The phone menu is the IVR, and call queues share calls out between agents: longest idle, ring all, round robin or in order.

Can supervisors see calls live?

They see who is waiting, who is on a call and who is free, as it happens. They cannot listen in to a live call.

Does it do outbound dialing?

Agents call out from the apps, one call at a time. There is no power dialer.

Which plan do I need?

Business or Scale. Queues, the phone menu and the live view are included in both.

How long does setup take?

About ten minutes for a number, a queue and your team. A phone menu and opening hours take a little longer.

Open your call center
this week.

Queues, the phone menu and the live view all come with Business.

Get your numberFree for seven daysTalk to salesWalk through it with us