One number the whole team answers, and one thread per customer that holds every call, every voicemail and every note about them.
Kofi Darko
+233 24 555 0147
1 comment
Kofi Darko
+233 24 555 0147
1 commentKwameanswers the call.
Amacalls back the one that was missed.
Efuareads the notes, and follows up.
One number, shared by the team. Anyone on it can answer a call, call back from the same number, and see what the others already did.
Calls, voicemail and what the team said about them, in the order they happened.
Nobody picked up, so they left a message. It lands in the thread, recorded and written out, for whoever calls back.
Comment on any call, tag a teammate, hand the conversation on. The customer never sees a word of it.
Message comments
@Kwame can you take this one? He ordered for 40 last month.
9:46 amOn it.
9:47 amRecording, transcript and a summary land in the thread when the call ends.
A call rings the whole team at once, or one after another in the order you set. Whoever picks up, the customer sees the same number.
KwameAnsweredAmaRingingEfuaRingingYouYour lineSpeaking+233 24 555 0147CallerAma OwusuTeammateRingingAdd a teammate or any phone number to a call that is already running, without hanging up and dialling again.
The recording, the words, the gist and what the team wrote about it, kept on the call itself.
Kwame AsanteKofi ordered two large pepperoni for pickup at 7. He also asked about catering for a party of 40 on the 14th and wants a quote with delivery included. Kwame confirmed the order and will send the catering quote today. Kofi will confirm numbers by Friday.
Kwame AsanteKofi ordered two large pepperoni for pickup at 7. He also asked about catering for a party of 40 on the 14th and wants a quote with delivery included. Kwame confirmed the order and will send the catering quote today. Kofi will confirm numbers by Friday.
The gist, written the moment the call ends. Ten seconds to read.
Every word on both sides, with who said it and when.
Edited today, 10:02 amQuote sent, all in. He will confirm numbers by Friday.One note per call that the whole team writes in.
@Kwame the trailer is free on the 14th.
2:14 pmTalk about the call inside it. The customer never sees a word.
One call, on every device you are signed in on. Pick it up on whichever is closest.
This page is one part of it. Here is what else answers, routes and reports on your line.
Maria wants the back room for twelve on Friday at 7. She asked for a call back in the morning.
Answers when you can’t, takes a message, and texts you the summary.
Yes. Porting is free and we handle the paperwork with your old provider. Your old line keeps ringing until the switch completes, so nothing goes quiet in between.
That is the point of it. Everyone on the team sees the same threads, and whoever is free calls back. The customer only ever sees the one number.
The call goes to voicemail, you get the recording written out in the thread, and anyone on the team can call back from the same number.
Not yet. Numbers here are calls only, so this page shows what yours will do: every call and voicemail in one thread per customer.
Yes. One thread per customer holds both, in the order they happened, along with any comments your team left on them.
Every call in one place, on a number that is yours to keep.
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