Ringhouse
Number porting

Keep your number.
Change everything behind it.

Move the number your customers already know to Ringhouse. Porting is free, we deal with your old carrier, and your line keeps ringing until the moment it moves.

Port my numberSee pricing
Your number
+27 21 555 0142The same number, before and after
Who carries it
Your old carrierRinghouse
Where it rings
📱Main lineIncoming callThabo Nkosi+27 82 555 0147AnswerDecline
The switch

Your line never goes quiet.

The old line works right up to the switch. Calls start ringing in Ringhouse the moment it happens.

Closes itselfSet up and ready before the switchReadyYour number rings hereRings hereThe switch
  • ✓No day without a phone
  • ✓Nothing for your callers to learn
  • ✓Free, with no porting fee from us
How it goes

One form from you. We do the rest.

You sign once. We file it with your old carrier and tell you the day it moves.

  1. Porting form

    Requested

    You send the number and the details on your bill.

  2. Your old carrier+27 21 555 0142Can move✓

    Accepted

    Your old carrier confirms the number can move.

  3. Switch day14Friday

    Date set

    The carrier sets the day. Your line works as normal.

  4. 📱Main lineIncoming callThabo Nkosi+27 82 555 0147AnswerDecline

    Live on Ringhouse

    Calls start ringing here, with no gap.

Before you start

Four things, all on your last bill.

Have them ready and the form takes a couple of minutes. They have to match your old carrier’s records exactly.

  1. 1The account holder’s name, exactly as it is on the bill
  2. 2Your account number, and a PIN if your carrier uses one
  3. 3A recent bill showing the number
  4. 4The billing address on that account
Phone bill
Account holderLerato Dlamini1Account number082 220 7191PIN ••••2Billing address14 Loop Street
Cape Town 80014
Numbers on this account+27 21 555 01423
Total
What goes wrong

Three things stop a port. All three are avoidable.

Almost every delay is one of these. We check the first two with you before anything is filed.

Two ways in

Move the number, or keep the carrier.

Both put your existing number on Ringhouse. Pick by how tied you are to the carrier you have.

Port the number

It moves to us. Your old account ends.

Who carries the call after
Ringhouse
Your old bill
Stops
Minutes
In your Ringhouse plan
Best when
You are free to leave
Port my number

Keep your carrier

The number stays put. We connect to it.

Who carries the call after
Your carrier, on a SIP trunk
Your old bill
Carries on
Minutes
At your carrier’s rates
Best when
You are mid-contract
See bring your own carrier

Switch from any carrier

Don’t see yours? Ask us and we’ll check it can move.

One phone system for your whole team.

This page is one part of it. Here is what else answers, routes and reports on your line.

CallMissed9:41 am
Voicemail0:241x9:41 am
L
Call3m 12s9:50 am
Calls

One inbox for every call your team gets, with one thread per customer.

See calls

Questions about porting

Is porting free?

Yes. We do not charge to move a number in, and we handle the paperwork with your old carrier.

Will my phone stop working during the move?

No. Your old line keeps working the whole time. The switch happens at the end, not the beginning.

What do I need to start?

The account holder's name, your account number and any PIN, the billing address, and a recent bill showing the number.

Should I cancel my old service?

No. Cancelling releases the number and the port fails. The old account closes itself once the port lands.

What can hold a port up?

A name that does not match the bill exactly, or an unpaid balance on the old account.

Can I use Ringhouse before my number moves?

Yes. Start on a Ringhouse number today and point your old line at it until the port completes.

Which numbers can move?

Tell us the number and we will check it with the carrier before you sign anything.

What if I would rather keep my carrier?

Bring it. Connect your SIP trunk and the number stays exactly where it is.

Bring the number.
Leave the rest.

Send us the number and the details on your bill, and we'll take it from there.

Get your numberFree for seven daysTalk to salesWalk through it with us