Make your first call
Allow the microphone, choose the number you call from, and what each button does during a call.
Updated 25 October 2026
Allow the microphone
The first time you call, you're asked to let Ringhouse use your microphone.
Your browser asks to use the microphone. Choose Allow.
If you chose not to, the call stops with Microphone blocked. Allow the microphone for app.ringhouse.ai in your browser's address bar, then try again. In the Mac app, turn it on in System Settings → Privacy & Security → Microphone.
Your iPhone asks to use the microphone: "We need access to your microphone to make and receive calls." Tap Allow.
If you chose not to, Ringhouse shows Microphone blocked. Tap Open Settings, turn on Microphone and try again.
Android asks to let Ringhouse record audio. Choose While using the app.
If you chose not to, Ringhouse shows Microphone blocked. Tap Open Settings, allow the microphone and try again.
Place the call
- 1Press the blue dial pad button at the top of the sidebar, or press ⌘ D (Ctrl D on Windows).
- 2Next to Call with, choose the number you're calling from.
- 3Type the number and press the green call button.
- 1Tap Dial.
- 2Tap the number at the top to choose which of your numbers you call from.
- 3Type the number and tap the green call button.
- 1Tap Dial.
- 2Tap the number at the top to choose which of your numbers you call from.
- 3Type the number and tap the green call button.
The top of the call says Connecting..., then Ringing.... When they answer, a timer starts.
Other ways to call
| From | How |
|---|---|
| A conversation | Press the phone button at the top. It calls from that conversation's number. |
| A contact | Press Call and choose the number to call from. |
| The call log | Open a call's ••• menu and choose Call. |
| A teammate | Open your chat with them and press the phone button. |
With the dial pad open and nothing typed, pressing call fills in the last number you dialled.
| From | How |
|---|---|
| A conversation | Tap the phone button at the top. It calls from that conversation's number. |
| A contact | Open the contact and tap Call. |
| The call log | Touch and hold a call, then tap Call. |
| A new call | Tap + in your inbox, then Call a number or a contact. |
| From | How |
|---|---|
| A conversation | Tap the phone button at the top. It calls from that conversation's number. |
| A contact | Open the contact and tap Call. |
| The call log | Touch and hold a call, then tap Call. |
| A new call | Tap + in your inbox, then Call a number or a contact. |
Which number they see
The person you call sees the Ringhouse number you call from, not your personal number. Ringhouse remembers the number you picked last and uses it next time.
During the call
| Button | What it does |
|---|---|
| Mute | Stops them hearing you. Press again to unmute. |
| Hold | Puts them on hold. Press Resume to come back. |
| Show keypad | Type numbers, for example to get through a phone menu |
| Add someone | Brings another person into the call |
| More | Transfer, Start recording, Notes and Audio settings |
| Hang up | Ends the call |
While the keypad is open, these are under ••• at the top right. Press × at the top left to close the keypad and show them as a row.
Hold, transfer and recording work once the other person has answered. Use Audio settings to switch microphone or speaker.
| Button | What it does |
|---|---|
| keypad | Type numbers, for example to get through a phone menu |
| speaker | Turns the speaker on or off |
| mute | Stops them hearing you. Tap again to unmute. |
| record | Starts recording the call |
| more | Hold and Transfer call |
| end | Ends the call |
Keypad, hold, record and transfer work once the other person has answered. Until then, you'll only see Cancel.
| Button | What it does |
|---|---|
| keypad | Type numbers, for example to get through a phone menu |
| speaker | Turns the speaker on or off |
| mute | Stops them hearing you. Tap again to unmute. |
| record | Starts recording the call |
| more | Hold and Transfer call |
| end | Ends the call |
Keypad, hold, record and transfer work once the other person has answered. Until then, you'll only see Cancel. While you're on a call, Android shows Ringhouse call in progress in your notifications.
If the call doesn't go through
| You see | What it means |
|---|---|
| Busy | They're on another call. Try again later. |
| Declined | They turned the call down. |
| Number not in service | The number doesn't exist. Check the digits. |
Questions
Does the person I call see my personal number?
No. They see the Ringhouse number you call from.
What if I'm already on a call?
On a phone, Ringhouse shows Call in Progress. Tap End Call & Call to hang up and call the new number.
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