Record calls
Record every call to a number automatically, or start and stop recording during a call. Then play or download it later.
Updated 27 October 2026
Record every call to a number
Admins can turn on recording for a number. Calls on that number are then recorded without anyone pressing a button.
- 1Open Settings, then Numbers, and choose the number.
- 2Turn on Automatically record calls.
- 1Tap Settings, then Numbers, and choose the number.
- 2Under Ring behavior, turn on Auto recording.
- 1Tap Settings, then Numbers, and choose the number.
- 2Under Ring behavior, turn on Auto recording.
Record one call
Anyone can record a call once the other person has answered.
- 1During the call, open ••• and choose Start recording.
- 2To stop, open ••• again and choose Stop recording.
- 1During the call, tap record. It changes to recording.
- 2Tap it again to stop.
- 1During the call, tap record. It changes to recording.
- 2Tap it again to stop.
Play or download a recording
A recorded call shows a player in the conversation. Press play, or press 1x to change the speed.
To save the recording, hover over the call, open ••• and choose Download. You'll also find every recording in the Recording column of the Calls list.
Open the call's details to play it: tap the call in the conversation or the calls list. You can't download recordings on iPhone. Use the web or the Mac app.
Open the call's details to play it: tap the call in the conversation or the calls list. You can't download recordings on Android. Use the web or the Mac app.
Every recorded call also gets a written transcript and a short summary. See Notes, transcripts and summaries.
Questions
Does the caller know they're being recorded?
Ringhouse doesn't announce it. Check the rules where you and your callers are, and tell callers if you need to, for example in your greeting.
Who can listen to recordings?
Everyone on your team who can see the call.
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