Transfer a call

How a transfer works

When you transfer, the caller hears ringing while your teammate's phone rings. You can't speak to your teammate before the hand-off.

• Your teammate rings for up to 30 seconds, on every device they're signed in on.
• When they answer, the caller is put through to them and you drop off the call.
• If they decline or don't answer, the caller comes back to you.

Transfers reach a teammate even when they've turned on Do not disturb.

Transfer the call

1. 1
   During the call, open ••• and choose Transfer.
2. 2
   Choose the teammate and press Transfer.
3. 3
   While it rings you'll see Transferring…. Press Cancel transfer to stop it and keep the caller.

1. 1
   During the call, tap more, then Transfer call.
2. 2
   Choose the teammate and tap Transfer.
3. 3
   While it rings, the more button turns into cancel. Tap it to stop the transfer.

1. 1
   During the call, tap more, then Transfer call.
2. 2
   Choose the teammate and tap Transfer.
3. 3
   While it rings, the more button turns into cancel. Tap it to stop the transfer.

If the transfer doesn't go through

The caller comes back to you and Ringhouse tells you why.

On a phone, these show in a Transfer failed message. Tap OK to carry on with the call.

Questions