Set up voicemail

When voicemail picks up

Each number can send callers to voicemail in two cases. Turn on either or both.

Outside business hours only works once the number has business hours set. Until then it never triggers.

Turn on voicemail

1. 1
   Open Settings, then Numbers, and choose the number.
2. 2
   Next to Voicemail, press Configure.
3. 3
   Turn on When no one answers, Outside business hours, or both.
4. 4
   Under each one, choose the voicemail callers reach, or choose New voicemail to make one.

1. 1
   Tap Settings, then Numbers, and choose the number.
2. 2
   Tap More, then Voicemail.
3. 3
   Turn on When no one answers, Outside business hours, or both.
4. 4
   Under Greeting, tap each one and choose the voicemail callers reach.

1. 1
   Tap Settings, then Numbers, and choose the number.
2. 2
   Tap More, then Voicemail.
3. 3
   Turn on When no one answers, Outside business hours, or both.
4. 4
   Under Greeting, tap each one and choose the voicemail callers reach.

Make a voicemail

A voicemail is a greeting plus a limit on how long callers can talk. You can use the same one on several numbers.

1. 1
   Choose New voicemail from the voicemail list.
2. 2
   Give it a name your team will recognise, like Closed for the night.
3. 3
   Next to Greeting sound, choose Change to record a greeting or upload an audio file.
4. 4
   Under Max recording, choose how long a message can be, or leave it on Default.
5. 5
   Press Create voicemail.

Find your voicemails

A voicemail shows in the conversation with the caller, marked Voicemail with its length. Open it to play the message.

On a phone, you also get a notification that says Voicemail and how long the message is.

Open Calls at the top of your inbox and choose Voicemail to see only voicemails.

1. 1
   In your inbox, tap •••, then Filter.
2. 2
   Choose Calls and close the filter.
3. 3
   Tap Voicemail.

1. 1
   At the top of your inbox, tap Calls.
2. 2
   Tap Voicemail.

Questions